What does the term "patient collections" refer to?

The term "patient collections" specifically refers to the efforts made to collect payments directly from patients for their medical bills. This process is an essential part of the revenue cycle in healthcare, as it involves actively pursuing outstanding balances that patients owe after their services have been rendered. This can include sending statements, making phone calls, and even setting up payment plans to help patients manage their financial responsibilities.

Understanding this term within the context of the revenue cycle highlights the importance of effective communication and follow-up procedures to ensure that healthcare providers receive appropriate compensation for the services they provide. While education about insurance, refunds, and negotiations with insurers are all relevant aspects of the broader billing and revenue cycle, they do not specifically encapsulate what "patient collections" entails.